Refund Policy

We want you to feel confident when purchasing credits or upgrading your plan. This policy describes when refunds are available and how to request one. For questions, reach us at g@guillermoflor.com.

Credits are non-refundable once consumed by agent runs. Unused credits may be refunded within 14 days of purchase, provided none of that purchase has been applied to a task.

If credits were consumed because of a confirmed Service error, for example a run that failed due to a bug on our side but was still charged, we will restore the affected credits or issue a refund at our discretion.

Monthly and annual plan charges are non-refundable once a billing period has started. You may cancel at any time; access continues until the end of the paid period and does not renew.

For annual plans cancelled within 7 days of the initial charge, a pro-rated refund for unused months may be issued at our discretion.

We will issue a refund or credit when:

• Service outage. A verified outage prevents you from using the Service for more than 24 consecutive hours during a paid period.
• Billing error. You were charged an incorrect amount because of a technical error on our side.
• Duplicate charge. The same purchase was processed more than once because of a system failure.

Email g@guillermoflor.com with the subject line "Refund Request" and include:

• The email address associated with your account
• The date and amount of the charge
• A brief description of the reason for your request

We aim to respond within 3 business days. Approved refunds go back to the original payment method and typically appear within 5 to 10 business days depending on your bank.

This Refund Policy is part of our Terms of Service. Please also review our Privacy Policy.