Terms of Service

These Terms of Service ("Terms") are a binding agreement between Openrun AI ("Openrun", "we", "us") and the person or company using the Service ("you", the "Customer"). They cover the Openrun web application at openrunai.com, our APIs, the AI agents we operate for you, sites and newsletters published through the platform, and related support (together, the "Service").

By creating an account, joining a workspace, or using the Service you accept these Terms and our Privacy Policy. If you are accepting on behalf of a company you confirm you have the authority to bind it, and "you" means that company. If you do not agree, do not use the Service.

If you have a separate signed agreement with Openrun (for example a managed-operations engagement or an order form), that agreement controls where it conflicts with these Terms.

Openrun provides a managed AI operations platform. Within a workspace you configure company context, connect accounts, and give tasks to AI agents. The agents gather information, produce drafts and media, propose actions, and after approval publish content, send email, or carry out other operational work. Every run is recorded so your team can inspect what was done and why.

We continuously improve the agents and may add, change, or retire features. We will give reasonable notice before removing a feature that materially affects your use, except where a change is required for security, legal, or platform-compliance reasons.

Beta or preview features are labelled as such, may change or be withdrawn without notice, and are provided without the service commitments that apply to the rest of the Service.

• You must be at least 18 and able to form a binding contract. The Service is for business use.
• You must provide accurate account information and keep your credentials confidential.
• A workspace owner controls the workspace, its billing, its integrations, and who may join. Owners and admins are responsible for the actions of members they invite and for the permissions they grant.
• You are responsible for all activity under your account and workspace, including tasks given to the agents by your members. Tell us promptly at g@guillermoflor.com if you suspect unauthorized access.
• Accounts and workspaces may not be sold or transferred without our written consent.

You may connect third-party accounts such as X, LinkedIn, Google (Gmail), and other platforms we support. By connecting an account you:

• confirm you are authorized to grant Openrun the requested access and to have content published or sent from that account;
• authorize the agents to take the actions described on the connection screen and in our Privacy Policy, within the approval settings of your workspace;
• agree to comply with the platform's own terms, developer policies, and automation rules. You are responsible for consequences the platform imposes, such as rate limits, content removal, or account restrictions;
• understand that we depend on those platforms' APIs, which can change or fail outside our control, and that we may pause an integration when a platform requires it.

You can disconnect any account at any time from workspace settings, which deletes the stored credentials. Actions already completed on the platform are not reversed by disconnecting.

Human review

Agent outputs ("Outputs") are generated by machine-learning models and may be inaccurate, incomplete, outdated, or inappropriate for your purpose. By default the Service holds consequential actions, such as publishing a post or sending an email, for approval by a member of your workspace. If you enable an automation that skips or reduces approval, you accept the results of that automation as if a member had approved each action.

Your responsibility for Outputs

You are solely responsible for reviewing Outputs before you rely on them, publish them, or send them, and for making sure they are accurate, lawful, do not infringe anyone's rights, and comply with the rules of the platform where they appear. Outputs are not professional advice. Similar or identical Outputs may be produced for other customers, and we make no claim that any Output is unique.

Sources

Agents may retrieve publicly available material, including articles, posts, videos, and transcripts, to complete a task. Where Outputs quote, clip, or summarize third-party material you are responsible for ensuring your use of the resulting content is permitted. We will remove content in response to valid rights-holder notices.

You retain all rights in the instructions, files, context, connected-account data, and other material you provide ("Customer Content") and, as between you and us, in the Outputs produced for you. We claim no ownership of either.

You grant Openrun a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works of Customer Content and Outputs solely as needed to provide the Service, carry out your instructions, and maintain security and audit records. This license ends when the content is deleted from the Service, except for copies in routine backups until they expire.

We do not use Customer Content or Outputs to train machine-learning models, and we contractually prohibit our model providers from doing so. We may use aggregated, de-identified usage data to operate and improve the Service.

You represent that you have the rights needed to provide Customer Content and to authorize the processing described here, including any consents required from the people whose data it contains.

If you publish newsletters or sites, or collect subscribers, through the Service:

• You are the publisher of record and the data controller for your audience. You must have a lawful basis, and where required consent, to email each subscriber.
• You must comply with anti-spam and marketing laws that apply to you and your recipients, including CAN-SPAM, CASL, and the GDPR and ePrivacy rules. You may not import purchased or scraped lists.
• Every message sent through the Service carries an unsubscribe link that you may not remove or obscure. We honor unsubscribes immediately.
• You are responsible for the content of your publications, including sponsorships, disclosures, and claims about companies and people.
• We may pause sending for a workspace whose complaint or bounce rates put our deliverability at risk, and we will tell you when we do.

You may not use the Service, or direct the agents, to:

• break the law, or infringe or misappropriate anyone's intellectual property, privacy, or publicity rights;
• send spam or unsolicited bulk messages, run deceptive engagement schemes, or operate multiple accounts to evade a platform's rules;
• publish content that is defamatory, harassing, hateful, sexually explicit, or that promotes violence or self-harm;
• impersonate a person or organization, or publish fabricated statements, quotes, statistics, or endorsements presented as genuine;
• generate or spread misleading information about elections, health, finance, or emergencies, or content designed to manipulate markets;
• connect an account you do not control, or access another user's workspace, data, or connected accounts;
• probe, scan, overload, or interfere with the Service, bypass rate limits or approval controls, or attempt to extract model weights, prompts, or source code;
• collect data from third-party sites in violation of their terms, or use the agents to bulk-harvest personal data;
• resell or white-label the Service without our written agreement, or build a competing product from it.

We may investigate suspected violations, remove content, pause runs, or suspend accounts. Where practical we will notify you first and give you a chance to fix the issue.

• Plans and credits. Some features require a paid plan or credits. Prices, included usage, and credit rates are shown at purchase. Credits are consumed as agents run and are not redeemable for cash.
• Model and provider costs. Where your plan passes through compute or third-party API costs, those costs are metered per run and shown in your workspace. You are responsible for usage generated under your workspace, including by automations you enable.
• Payment. Payments are processed by Stripe. You authorize us to charge your payment method for recurring plan fees and for credit purchases you initiate. Fees are exclusive of taxes, which you are responsible for unless we are required to collect them.
• Renewal and cancellation. Subscriptions renew automatically until cancelled. Cancel any time in billing settings; access continues to the end of the paid period.
• Price changes. We will give at least 30 days' notice before a price change takes effect for you.
• Refunds. Refunds are governed by our Refund Policy.
• Non-payment. If a charge fails we may suspend paid features after notice until payment is received.

The Service, including its software, agents, prompts, models and model configurations, designs, and the Openrun name and logo, belongs to Openrun AI and its licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. All other rights are reserved.

If you send us ideas, suggestions, or feedback we may use them without restriction or compensation to you. Feedback does not include your Customer Content or Outputs.

The Service relies on third-party providers for authentication, payments, hosting, model inference, transcription, web retrieval, and email delivery, and on the platforms you connect. We choose providers carefully and bind them to data-protection terms, but we do not control them and are not responsible for their availability, changes, or acts. Your use of a connected platform is governed by that platform's terms.

We treat Customer Content, Outputs, connected-account data, and non-public information about your business as confidential. We use and disclose it only to provide the Service, as described in the Privacy Policy, as you direct, or as required by law. Our employees and contractors access it only when needed for support, security, or as you request.

Where we process personal data on your behalf, including audience and subscriber data and the contents of connected mailboxes, we do so as your processor under your instructions. The Privacy Policy sets out the categories of data, our sub-processors, security measures, and deletion commitments, and forms our data-processing terms with you. If you need a signed data processing agreement, contact us.

You may stop using the Service and delete your workspace at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law or a platform partner, if your use creates security, legal, or deliverability risk, or if your account is unpaid after notice. Where reasonable we will warn you and allow time to cure.

On termination your right to use the Service ends, agent runs stop, and connected-account credentials are deleted. You may export your content beforehand; after termination we delete workspace data as described in the Privacy Policy. Sections that by their nature should survive, including payment obligations, ownership, disclaimers, limitation of liability, indemnification, and governing law, survive termination.

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, OPENRUN AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE OR SUITABLE, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CONNECTED PLATFORM WILL ACCEPT, DISPLAY, OR RETAIN CONTENT PUBLISHED THROUGH THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OPENRUN AI AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, INCLUDING FROM CONTENT PUBLISHED OR MESSAGES SENT THROUGH CONNECTED ACCOUNTS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend and indemnify Openrun AI against third-party claims, and the resulting damages, costs, and reasonable legal fees, arising from your Customer Content, Outputs you approved or published, your use of connected accounts, your publications and audience communications, or your breach of these Terms or applicable law. We will notify you promptly of any such claim and cooperate reasonably in the defense.

These Terms are governed by the laws of the jurisdiction in which Openrun AI is organized, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over disputes arising from them, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. Mandatory consumer-protection rules of your country of residence are not affected.

Before filing a claim, you agree to contact us at g@guillermoflor.com and give us 30 days to try to resolve the matter informally.

• Changes. We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify workspace owners by email or in the product at least 14 days before they take effect. Continued use after that date is acceptance.
• Entire agreement. These Terms, the Privacy Policy, the Refund Policy, and any signed agreement with us are the entire agreement about the Service and replace prior understandings.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor.
• Severability and waiver. If a provision is unenforceable the rest remains in effect. A failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages of third-party platforms and providers.
• Export and sanctions. You may not use the Service where prohibited by applicable export-control or sanctions law.
• Notices. We send notices to the email on your account. Send notices to us at g@guillermoflor.com.

Openrun AI
Questions about these Terms: g@guillermoflor.com